Book with the flight, not just the time
Always book an airport transfer against the flight number, not a guessed pickup time. A provider that tracks the flight in real time times the pickup to the actual landing, so an early arrival or a delay doesn't leave an executive waiting or a car burning fees. This single detail removes most airport-transfer stress.
Understand meet-and-greet
For arrivals, meet-and-greet means the chauffeur is waiting inside at the sanctioned pre-arranged point when the traveller walks out, ready to take luggage, not circling a curb. At Toronto Pearson, that's the Pre-Arranged Services Desk by Door A on the Arrivals Level. Confirm the meeting point in the confirmation so the traveller knows exactly where to go.
Get the terminal right
Confirm the arrival terminal when booking. At Pearson, Terminal 1 handles Air Canada and Star Alliance; Terminal 3 handles most other carriers, and the two aren't connected airside. A provider tracking the flight will be at the correct Door A, but naming the terminal on the booking removes any doubt.
Build in the right lead time
For departures, work back from the flight: add security and check-in buffers, then traffic. For international departures, earlier is safer. For downtown executives, Billy Bishop (YTZ) is often faster than Pearson and worth considering when the route allows. A good account manager will recommend pickup times from your office and the flight.
Handle the details that matter to executives
- Share the chauffeur's name and vehicle details in advance
- Provide a live trip link so the office can confirm arrival
- Note luggage, additional passengers, or a second stop up front
- For inbound clients or VIPs, brief the chauffeur on any preferences
The goal is an arrival or departure the executive never has to think about, which is exactly what a fixed, all-in corporate transfer is built to deliver.