What duty of care means here
Duty of care is a company's responsibility for the safety and wellbeing of its people while they travel on business. For ground transportation it comes down to a simple question: if an executive, an employee, or a visiting client gets into a car your company arranged, can you stand behind who is driving, whether they're insured, and whether anyone can confirm they arrived safely? A rideshare booked on a personal app usually can't answer that. A corporate-grade provider can.
Vetted, professional chauffeurs
The first requirement is who is behind the wheel. Corporate ground transport should use licensed, background-checked professional chauffeurs, not anonymous gig drivers rated on an app. For sensitive travel, chauffeurs should be NDA-capable. This is the difference between hoping a driver is safe and knowing it.
Commercial insurance and licensed vehicles
Personal rideshare insurance is not the same as commercial coverage. A provider moving your people should operate commercially licensed, insured vehicles, and be able to show proof on request. If something goes wrong, this is what stands between an incident and a liability the company didn't know it was carrying.
Visibility and accountability
Duty of care isn't only prevention, it's knowing. Real-time trip visibility, the chauffeur's identity and contact, the vehicle, and live status, lets an assistant or a security contact confirm a pickup happened and a traveller arrived, without a phone call. For inbound VIPs and late-night travel, that visibility is the whole point.
Building it into policy
The cleanest way to meet the standard is to write it into your ground-transportation policy: company travel moves only with an approved, insured provider whose chauffeurs are vetted, with trip visibility on every ride. That single clause turns duty of care from an assumption into a rule, and it's straightforward to set up with one corporate account.