Terms and Conditions

Effective Date: July 13, 2026

These Terms and Conditions (the “Terms”) govern the use of www.ca.limo (the “Site”), owned and operated by Canadian Limos Inc. (“Canadian Limos”, “we”, “us”), a provider of chauffeured ground transportation services. By using this Site, you confirm that you have read, understood, and agree to these Terms. These Terms contain a dispute-resolution clause that affects how disputes are resolved — please read it carefully.

Intellectual Property

All content published on this Site — including images, text, logos, and downloadable files — is the property of Canadian Limos Inc. and its creators, and may not be reproduced without permission.

Bookings and Quotes

This Site allows you to request chauffeured transportation services. Submitting a quote request, booking enquiry, or account application is a request for service, not a confirmed booking. We will provide a quote based on the details you supply. Pricing is quoted and confirmed in writing before you travel; the confirmed quote sets out the price, vehicle class, and trip details. No charge is applied simply by submitting a quote request or enquiry on this Site. For eligible point-to-point trips, we also offer instant online booking: where you choose to book and pay online, full payment is collected at the time of booking and your reservation is confirmed upon successful payment.

All descriptions and images of vehicles and services are provided as accurately as possible but are illustrative; specific vehicles are assigned subject to availability (an “or similar” vehicle of the same class). We reserve the right to decline, modify, or cancel a booking where necessary.

Pricing and Payment

Fares are quoted on a per-trip or hourly basis depending on the service, and are itemised and confirmed in writing before your trip. Quotes are calculated on the details confirmed at booking, not on estimated travel time or distance. Payment terms — including accepted methods, deposits (if any), and invoicing — are set out in your written booking confirmation or, for corporate clients, in your account agreement. Corporate accounts are typically invoiced. For most enquiries we do not require prepayment. For eligible point-to-point trips booked through our instant online booking, full payment (fare plus applicable HST) is collected securely at the time of booking; card payments are processed by our payment provider, Stripe, and we do not store your full card details.

Changes and Cancellations

Any change or cancellation terms applicable to your booking are set out in your written booking confirmation. Please contact us as early as possible if you need to change or cancel a reservation. For prepaid online bookings, cancellations made 72 or more hours before the scheduled pickup time receive a full refund; cancellations made within 72 hours of pickup, and no-shows, are non-refundable. Refunds, where due, are issued to the original payment method.

Consumer Protection

Where the Ontario Consumer Protection Act or other applicable consumer-protection legislation applies and cannot be excluded, these Terms will not limit your legal rights and remedies under that legislation, and the mandatory provisions of that legislation will prevail in the event of a conflict.

Limitation of Liability

To the extent permitted by law, Canadian Limos Inc. and its directors, officers, agents, employees, and affiliates will not be liable for any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of this Site.

Indemnity

Except where prohibited by law, you agree to indemnify and hold harmless Canadian Limos Inc. and its directors, officers, agents, employees, and affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of your use of this Site or your violation of these Terms.

Applicable Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Dispute Resolution

If a dispute cannot be resolved through informal discussion, you and Canadian Limos agree to submit the matter to a neutral mediator acceptable to both parties, with mediation costs shared equally; any mediator’s decision is non-binding. Nothing in these Terms prevents either party from bringing an action in small claims court or seeking injunctive relief or relief for intellectual-property infringement.

Severability

If any provision of these Terms is found to be invalid under applicable law, that provision will be removed without affecting the validity of the remaining provisions.

Changes

These Terms may be amended from time to time to maintain compliance with the law and to reflect changes in how we operate. We will post any updated version on this Site and update the Effective Date above.

SMS Messaging

By opting in to receive SMS messages from Canadian Limos Inc., you agree that you may receive booking confirmations, trip reminders, service updates, and account notifications. Messaging frequency may vary; message and data rates may apply. You may opt out at any time by replying “STOP”; for assistance, reply “HELP” or visit https://www.ca.limo/. For details on how we handle your information, please review our Privacy Policy.

Contact

Please contact us with any questions or concerns:
info@ca.limo
+1 (437) 690-0333 · Toll-free +1 (855) 661-2345
One King Street West, Suite 4800-312, Toronto, ON M5H 1A1