Question 1

Which cities and airports does Canadian Limos serve across Canada?

Accepted Answer

We provide executive chauffeured transportation across Toronto and the GTA (Pearson YYZ & Billy Bishop YTZ), Montreal (YUL), Ottawa (YOW), Calgary (YYC), Edmonton (YEG), and Vancouver (YVR), plus regional feeder routes across Ontario, Quebec, Alberta, and British Columbia. Pickups and drop-offs are available at any residential or commercial address.

Question 2

What operating hours does your dispatch desk maintain?

Accepted Answer

Our live dispatch desk, flight monitoring team, and customer support operate 24 hours a day, 365 days a year. Whether you require a 3:00 AM airport pickup or late-night corporate roadshow coordination, our dispatch center is always active.

Question 3

How do I communicate with my assigned chauffeur on the day of travel?

Accepted Answer

You will receive an automated SMS and email notification 60 minutes prior to your scheduled pickup containing your chauffeur's full name, direct cell phone number, vehicle make/model, and license plate number.

Question 4

How does live flight tracking work if my arrival is delayed or early?

Accepted Answer

Our dispatch system integrates directly with commercial radar and airline data feeds. We monitor your flight's real-time ETA. If your flight is delayed or lands early, your chauffeur automatically adjusts pickup timing with zero penalty.

Question 5

What is included in the complimentary airport wait time?

Accepted Answer

Domestic airport arrivals include 45 minutes of complimentary wait time from the moment the aircraft touches down. International arrivals include 60 minutes of complimentary wait time to allow for customs and baggage retrieval.

Question 6

Where do I meet my chauffeur at Toronto Pearson?

Accepted Answer

Toronto Pearson designates Door A at Terminal 1 and Door A at Terminal 3 for pre-arranged rides. After you collect your luggage and clear customs, go to the pre-arranged pickup area at Door A and give your name to the dispatcher. You are met just outside Door A. We confirm the details for your terminal in your booking.

Question 7

How do corporate accounts and centralized e-billing work?

Accepted Answer

Corporate accounts feature single-point booking, custom travel policies, itemized e-billing, executive assistant delegate booking privileges, and priority fleet allocation across all major Canadian business centers.

Question 8

Can executive assistants book and manage rides on behalf of executives?

Accepted Answer

Yes. Executive assistants can create delegate profiles under a master corporate account to seamlessly book, modify, track live trips, and manage receipts for multiple C-suite executives and visiting delegations.

Question 9

Do you support roadshows, investor days, and multi-stop corporate itineraries?

Accepted Answer

Yes. Our hourly as-directed service is specifically designed for financial roadshows, board meetings, and investor presentations. Your car and chauffeur remain dedicated to your party on standby for seamless transition between stops.

Question 10

Are chauffeurs licensed, background-checked, and NDA-capable?

Accepted Answer

Every Canadian Limos chauffeur undergoes rigorous background checks, professional defensive driver certification, and signs strict confidentiality agreements (NDAs) to protect executive privacy and corporate discretion.

Question 11

Do vehicles include onboard Wi-Fi, power outlets, and amenities?

Accepted Answer

Yes. All executive sedans and SUVs feature high-speed onboard Wi-Fi, 110V/USB charging ports, premium bottled water, climate control, and privacy glass to enable uninterrupted mobile working.

Question 12

What wedding transportation services and packages do you offer?

Accepted Answer

We provide tailored wedding chauffeured packages including bridal party transfers, bride & groom exit vehicles (such as the Mercedes-Maybach), guest shuttle coordination, and rehearsal dinner transport.

Question 13

Can we request specific vehicle colors or decorative ribbons for weddings?

Accepted Answer

Yes. We offer pristine black or white executive sedans, stretch limousines, and SUVs. Red carpet service and custom ribbon accents can be requested at the time of booking.

Question 14

How does hourly as-directed service work and what is the minimum duration?

Accepted Answer

Hourly as-directed service hires a dedicated vehicle and chauffeur for a specified timeframe (3-hour minimum). You can instruct the chauffeur to make unlimited stops, wait on standby, or alter destination plans on the fly.

Question 15

Are fuel, mileage, and driver wait times included in hourly rates?

Accepted Answer

Yes. Standard hourly rates include fuel, insurance, and in-city mileage. Out-of-town long distance hourly charters may incur distance surcharges, which are always disclosed upfront.

Question 16

How fast can I receive an official fare quote for custom or long-distance travel?

Accepted Answer

Our online instant quote tool provides real-time pricing for standard transfers and hourly bookings. For complex multi-city roadshows or cross-border travel, our team responds with an all-in quote within 15 minutes.

Question 17

How can I view, change, or update an existing booking?

Accepted Answer

You can manage your booking 24/7 by clicking 'Manage Booking' in the top header or visiting our guest portal with your Confirmation Number and email address. You can update pickup times, flight details, or passenger notes online.

Question 18

Are there any hidden fees, fuel surcharges, or mandatory tip additions?

Accepted Answer

No. Canadian Limos adheres to a 100% transparent pricing policy. Every quote includes base rate, tolls, fees, airport administration charges, and driver gratuity with zero surprise line items on your final receipt.

Question 19

Which credit cards and payment methods do you accept?

Accepted Answer

We accept all major credit cards including American Express, Visa, Mastercard, and Discover. Corporate account holders can also elect for monthly net-30 invoicing, direct deposit (ACH/EFT), or wire transfer.

Question 20

What is your cancellation and trip modification policy?

Accepted Answer

Executive transfers can be cancelled or modified up to 2 hours prior to pickup with zero penalty through our online portal or 24/7 dispatch desk. Special events and stretch limousine charters require 24 to 48 hours notice.

Question 21

What safety protocols, vehicle maintenance, and insurance standards are maintained?

Accepted Answer

Every vehicle in our partner network must pass a strict 150-point mechanical inspection every 90 days. Every vehicle carries $5,000,000 CAD commercial passenger liability insurance, and chauffeurs complete mandatory defensive driver training.

Question 22

Which vehicle models are available in the Canadian Limos fleet?

Accepted Answer

Vehicle classes available include Luxury Executive Sedans (Mercedes-Benz E-Class/S-Class, BMW 7-Series or similar), Premium Executive SUVs (Cadillac Escalade ESV, Chevrolet Suburban or similar), Ultra-Luxury Saloons (Mercedes-Maybach or similar), and Executive Sprinter Vans.

Question 23

Do you offer cross-border travel between Canada and the United States?

Accepted Answer

Yes. We specialize in cross-border executive transfers between Southern Ontario (Toronto, Hamilton, Niagara) and Buffalo NY, Rochester, Detroit, and New York City with pre-cleared commercial border documentation.

Question 24

Are winter tires required in Vancouver?

Accepted Answer

Not in much of Metro Vancouver. The Government of British Columbia says that because the Lower Mainland and southeastern Vancouver Island have milder winters, winter tires aren't required in many coastal areas. They are required on designated routes leaving that area, including the Sea to Sky Highway to Whistler, from 1 October.

Question 25

Do Québec's winter tire rules apply to a car with Ontario plates?

Accepted Answer

No. The Gouvernement du Québec says the rule applies to motor vehicles registered in Québec, including rentals, and not to vehicles registered elsewhere. An Ontario-plated car driving to Montréal in January is legally exempt, even though the road conditions are exactly the same.

Question 26

What's the fine for not having winter tires in Québec?

Accepted Answer

Drivers of Québec-registered vehicles without compliant winter tires between 1 December and 15 March can be fined $200 to $300. The rule applies to all motor vehicles registered in Québec, including rentals.

Question 27

What counts as a winter tire?

Accepted Answer

In Québec, the tire must carry the winter pictogram, a mountain with a snowflake, or be studded. On British Columbia's designated routes, it must carry either the mountain and snowflake symbol or the M+S mark and have at least 3.5 mm of tread. The mountain and snowflake symbol indicates a tested winter tire; M+S alone is a lower standard.

Question 28

Can three passengers travel in a Luxury Sedan?

Accepted Answer

No. A Luxury Sedan is booked for up to 2 passengers and 2 bags, so three people need a Luxury SUV, which takes up to 6 passengers and 6 bags. One SUV is also a better booking than two sedans: the group arrives together, and on the same trip it costs less.

Question 29

Is one SUV cheaper than two sedans?

Accepted Answer

Yes, on the same trip. You pay for one vehicle and one chauffeur instead of two. In the Toronto area, an SUV's fare is well below the cost of two sedans, and waiting time is $150 an hour for an SUV against $120 an hour for each sedan. Book two sedans only when the group needs to split up.

Question 30

What counts as a bag when booking a chauffeur?

Accepted Answer

Count everything that rides in the luggage space: suitcases, carry-on roller cases and garment bags. List golf bags, skis, display cases and boxes separately, with their size, because they take more room than a suitcase. Laptop bags and handbags that stay with the passenger usually don't need counting.

Question 31

When should a group book a Sprinter instead of several SUVs?

Accepted Answer

When the group travels together, with the same pickup, destination and time. An Executive Sprinter takes up to 14 passengers and 14 bags, and a Jet Sprinter up to 7 in larger seats. Several SUVs work better when people land on different flights or split up during the day.

Question 32

How do we compare a national provider with our current local operators?

Accepted Answer

Start with twelve months of actual spend across every supplier, including expensed rideshare. Then add your team's admin time at loaded internal rates and put a cost on service failures. Compare total cost per trip rather than quoted rates, and pilot the provider in one or two cities before moving the whole program.

Question 33

When does it make sense to keep a local operator?

Accepted Answer

Keep a local operator when volume in that city is very low, when you have a specialized need such as armoured vehicles or particular accessibility equipment, or when a long relationship carries real knowledge of your people. It also makes sense when the city is outside the national provider's network.

Question 34

Is one national provider cheaper than several local operators?

Accepted Answer

Not always on the quoted rate. Local operators can quote less per trip, but several suppliers also cost you onboarding, reconciliation, multi-city coordination and uneven service. Compare the total cost per trip, including your team's admin time, rather than the quoted fare alone.

Question 35

Does consolidating suppliers help with duty of care?

Accepted Answer

Yes. With one provider you have one standard for checking operators, one set of terms and one point of accountability, instead of a patchwork of suppliers with different processes. Under a travel risk framework such as ISO 31030, that is much easier to demonstrate than a collection of separate arrangements.

Question 36

What if I'm through customs much faster than expected?

Accepted Answer

Let your chauffeur know as soon as you're through, and the pickup can move up. Good practice is a chauffeur waiting nearby who moves when you're ready, rather than arriving at a fixed time after landing. At Toronto Pearson, the pre-arranged desk at Door A can also let them know you're waiting.

Question 37

Will I be charged if my flight is cancelled?

Accepted Answer

No. If your flight is cancelled, Canadian Limos reschedules your pickup free of charge. Simply send your new flight details once you're rebooked, and your chauffeur moves to match. If you'd rather cancel the trip altogether, the standard cancellation schedule applies, based on how far ahead of pickup you cancel.

Question 38

Does the grace period still start at landing if my flight is early?

Accepted Answer

Yes. With Canadian Limos, the grace period runs from the moment your flight actually lands, early or late, and your chauffeur is dispatched to the actual arrival time rather than the scheduled one. An early landing never eats into your included wait.

Question 39

What should I do if my phone dies after landing?

Accepted Answer

Don't worry: your booking includes the arrival instructions for your airport, so you can follow them without calling. At Toronto Pearson, go to the pre-arranged desk at Door A and give your name to the dispatcher. Adding a second contact in your booking notes means someone else can be reached too.

Question 40

How much should you tip a limo driver in Canada?

Accepted Answer

At Canadian Limos, a 15% gratuity is already included in your fare, so there's nothing more you need to add. If you'd like to add more, that's entirely up to you. When gratuity isn't included, 15 to 20 percent of the fare is the usual range in Canada.

Question 41

Is GST or HST charged on a gratuity?

Accepted Answer

It depends on whether the gratuity is voluntary. The Canada Revenue Agency says GST/HST doesn't apply to a tip a customer chooses to give. When a business includes a gratuity in what it charges, as a mandatory or suggested amount, that amount is part of the payment for the service and is taxable.

Question 42

Should I tip if my company is paying?

Accepted Answer

Generally not, if gratuity is included in the quote, and that's one of the main reasons corporate programs prefer gratuity-inclusive pricing. Unreceipted cash tips are hard to support on an expense claim, and they make trip costs inconsistent across a program.

Question 43

Is a tip expected on top of an included gratuity?

Accepted Answer

No. At Canadian Limos, a 15% gratuity is already included in your fare, so nothing more is expected at the end of your trip. If you'd like to add more, for example after a long wait or an unusually demanding day, that's entirely up to you, and it's never required.

Question 44

When does the attendee list for an offsite need to be final?

Accepted Answer

As early as you can, and well before the first pickup. Every name, flight and bag count shapes the arrival waves, the vehicles and the departure order. Set your registration deadline early, collect flight details with each name, and send one final list rather than a series of updates.

Question 45

Should offsite attendees share vehicles from the airport?

Accepted Answer

Yes, when their flights land close together. Group arrivals into waves by landing time and size each vehicle for the wave's bags. Give international arrivals their own wave, because customs adds time, and avoid holding a full vehicle at the airport for one late flight.

Question 46

Do we need a car at the venue for the whole offsite?

Accepted Answer

Usually not. If the agenda keeps everyone at the venue, a standby vehicle mostly waits. Book hourly service for the moments that need it, such as a dinner in town, an activity or a leader who has to leave early, and book early departures when you build the manifest.

Question 47

How do we stop winter weather from disrupting the departure?

Accepted Answer

Check the provincial road service the day before: DriveBC for the Sea to Sky Highway, 511 Alberta for the route to Canmore and Banff, and Ontario 511 or Québec 511 elsewhere. Build a weather buffer into departure times, and put the earliest flights in the first vehicle.

Question 48

Should I book hourly or point-to-point for an executive's day of meetings?

Accepted Answer

For a day with three or more trips, or when timings are likely to shift, book hourly as-directed. It absorbs changes without rebooking and is usually simpler than several separate trips. Point-to-point is best for fixed single journeys such as airport transfers.

Question 49

What's the most common mistake when an executive extends a trip?

Accepted Answer

Booking the new trip and forgetting to cancel the old one. Staying another night means two separate changes: cancel or move today's airport run, and book tomorrow's. Do both explicitly and confirm each in writing, so no car is left waiting for a trip nobody needs.

Question 50

Can I move a pickup time on the same day?

Accepted Answer

Contact the reservations team as early as you can, quoting the booking reference, and they'll confirm what can be arranged. Then confirm the new time in writing. If the day is likely to move, book hourly as-directed instead, so the vehicle simply waits rather than being rebooked.

Question 51

What should I do when something has already gone wrong?

Accepted Answer

Call, don't message, and get a person on the line. For a Canadian Limos booking, call the reservations team on +1 (437) 690-0333 with the booking reference. Afterwards, confirm what was agreed in writing so the fix is recorded, and raise any billing question with the reservations team, quoting the invoice number.

Question 52

Which chauffeur service surcharges are legitimate?

Accepted Answer

The legitimate ones are wait time beyond an agreed allowance, extra stops, disclosed after-hours or holiday premiums, airport access fees, tolls and parking, a disclosed fuel surcharge tied to an index, and cleaning or damage backed by evidence. Each should appear on its own line, with its reason.

Question 53

How do I audit ground transportation billing?

Accepted Answer

Run five checks each month. Match ten sampled trips against their quotes, and track what share of trips carry wait charges. Compare the vehicle class booked with the class billed, check that fares are consistent on your busiest routes, and confirm every line carries a usable cost centre or reference.

Question 54

Why do wait time charges get disputed so often?

Accepted Answer

Because nobody agreed when the clock starts. For airport pickups, some providers count included wait time from the scheduled arrival and others from the actual landing. On a delayed flight, the same trip can produce two very different charges, so it's worth confirming the rule before you book.

Question 55

What should I do if an invoice doesn't match the quote?

Accepted Answer

Compare the invoice with the confirmed booking and look for itemized charges from the day, such as tolls, parking, waiting or an added stop. If a difference isn't explained by a line with a breakdown, query it in writing with the provider's billing or reservations team, quoting the invoice number, rather than settling it with the chauffeur.

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