Question 1

Which cities and airports does Canadian Limos serve across Canada?

Accepted Answer

We provide executive chauffeured transportation across Toronto and the GTA (Pearson YYZ & Billy Bishop YTZ), Montreal (YUL), Ottawa (YOW), Calgary (YYC), Edmonton (YEG), and Vancouver (YVR), plus regional feeder routes across Ontario, Quebec, Alberta, and British Columbia. Pickups and drop-offs are available at any residential or commercial address.

Question 2

What operating hours does your dispatch desk maintain?

Accepted Answer

Our live dispatch desk, flight monitoring team, and customer support operate 24 hours a day, 365 days a year. Whether you require a 3:00 AM airport pickup or late-night corporate roadshow coordination, our dispatch center is always active.

Question 3

How do I communicate with my assigned chauffeur on the day of travel?

Accepted Answer

You will receive an automated SMS and email notification 60 minutes prior to your scheduled pickup containing your chauffeur's full name, direct cell phone number, vehicle make/model, and license plate number.

Question 4

Are airport transfers quoted at fixed, all-in rates with delay protection?

Accepted Answer

Yes. All airport chauffeur transfers are quoted at a guaranteed, fixed all-in rate with zero surge pricing, inclusive of flight tracking, flight delay protection, complimentary wait time, meet & greet service, tolls, and luggage assistance.

Question 5

How does live flight tracking work if my arrival is delayed or early?

Accepted Answer

Our dispatch system integrates directly with commercial radar and airline data feeds. We monitor your flight's real-time ETA. If your flight is delayed or lands early, your chauffeur automatically adjusts pickup timing with zero penalty.

Question 6

What is included in the complimentary airport wait time?

Accepted Answer

Domestic airport arrivals include 45 minutes of complimentary wait time from the moment the aircraft touches down. International arrivals include 60 minutes of complimentary wait time to allow for customs and baggage retrieval.

Question 7

Where will my chauffeur meet me inside Toronto Pearson or other airports?

Accepted Answer

For inside Meet & Greet service, your chauffeur will greet you inside the terminal arrival hall holding a digital name signage board. For curb-side pickups, your chauffeur waits at the designated pre-arranged limousine pillar (e.g., Door D at Pearson Terminal 1 or Door P at Terminal 3).

Question 8

How do corporate accounts and centralized e-billing work?

Accepted Answer

Corporate accounts feature single-point booking, custom travel policies, itemized e-billing, executive assistant delegate booking privileges, and priority fleet allocation across all major Canadian business centers.

Question 9

Can executive assistants book and manage rides on behalf of executives?

Accepted Answer

Yes. Executive assistants can create delegate profiles under a master corporate account to seamlessly book, modify, track live trips, and manage receipts for multiple C-suite executives and visiting delegations.

Question 10

Do you support roadshows, investor days, and multi-stop corporate itineraries?

Accepted Answer

Yes. Our hourly as-directed service is specifically designed for financial roadshows, board meetings, and investor presentations. Your car and chauffeur remain dedicated to your party on standby for seamless transition between stops.

Question 11

Are chauffeurs licensed, background-checked, and NDA-capable?

Accepted Answer

Every Canadian Limos chauffeur undergoes rigorous background checks, professional defensive driver certification, and signs strict confidentiality agreements (NDAs) to protect executive privacy and corporate discretion.

Question 12

Do vehicles include onboard Wi-Fi, power outlets, and amenities?

Accepted Answer

Yes. All executive sedans and SUVs feature high-speed onboard Wi-Fi, 110V/USB charging ports, premium bottled water, climate control, and privacy glass to enable uninterrupted mobile working.

Question 13

What wedding transportation services and packages do you offer?

Accepted Answer

We provide tailored wedding chauffeured packages including bridal party transfers, bride & groom exit vehicles (such as the Mercedes-Maybach), guest shuttle coordination, and rehearsal dinner transport.

Question 14

Can we request specific vehicle colors or decorative ribbons for weddings?

Accepted Answer

Yes. We offer pristine black or white executive sedans, stretch limousines, and SUVs. Red carpet service and custom ribbon accents can be requested at the time of booking.

Question 15

How does hourly as-directed service work and what is the minimum duration?

Accepted Answer

Hourly as-directed service hires a dedicated vehicle and chauffeur for a specified timeframe (3-hour minimum). You can instruct the chauffeur to make unlimited stops, wait on standby, or alter destination plans on the fly.

Question 16

Are fuel, mileage, and driver wait times included in hourly rates?

Accepted Answer

Yes. Standard hourly rates include fuel, insurance, and in-city mileage. Out-of-town long distance hourly charters may incur distance surcharges, which are always disclosed upfront.

Question 17

How fast can I receive an official fare quote for custom or long-distance travel?

Accepted Answer

Our online instant quote tool provides real-time pricing for standard transfers and hourly bookings. For complex multi-city roadshows or cross-border travel, our team responds with an all-in quote within 15 minutes.

Question 18

How can I view, change, or update an existing booking?

Accepted Answer

You can manage your booking 24/7 by clicking 'Manage Booking' in the top header or visiting our guest portal with your Confirmation Number and email address. You can update pickup times, flight details, or passenger notes online.

Question 19

Are there any hidden fees, fuel surcharges, or mandatory tip additions?

Accepted Answer

No. Canadian Limos adheres to a 100% transparent pricing policy. Every quote includes base rate, tolls, fees, airport administration charges, and driver gratuity with zero surprise line items on your final receipt.

Question 20

Which credit cards and payment methods do you accept?

Accepted Answer

We accept all major credit cards including American Express, Visa, Mastercard, and Discover. Corporate account holders can also elect for monthly net-30 invoicing, direct deposit (ACH/EFT), or wire transfer.

Question 21

What is your cancellation and trip modification policy?

Accepted Answer

Executive transfers can be cancelled or modified up to 2 hours prior to pickup with zero penalty through our online portal or 24/7 dispatch desk. Special events and stretch limousine charters require 24 to 48 hours notice.

Question 22

What safety protocols, vehicle maintenance, and insurance standards are maintained?

Accepted Answer

Every vehicle in our partner network must pass a strict 150-point mechanical inspection every 90 days. Every vehicle carries $5,000,000 CAD commercial passenger liability insurance, and chauffeurs complete mandatory defensive driver training.

Question 23

Which vehicle models are available in the Canadian Limos fleet?

Accepted Answer

Vehicle classes available include Luxury Executive Sedans (Mercedes-Benz E-Class/S-Class, BMW 7-Series or similar), Premium Executive SUVs (Cadillac Escalade ESV, Chevrolet Suburban or similar), Ultra-Luxury Saloons (Mercedes-Maybach or similar), and Executive Sprinter Vans.

Question 24

Do you offer cross-border travel between Canada and the United States?

Accepted Answer

Yes. We specialize in cross-border executive transfers between Southern Ontario (Toronto, Hamilton, Niagara) and Buffalo NY, Rochester, Detroit, and New York City with pre-cleared commercial border documentation.

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