Legal
Trip Modifications & Additional Charges
These are the change, cancellation and additional-charge terms that print on your invoice. The invoice for a specific reservation is the operative document — if it states different terms, those apply to that booking.
Point-to-point & airport transfers
Standard (point-to-point & airport)
Waiting time
Non-airport pick-ups include a complimentary waiting period of 15 minutes after the scheduled pick-up time confirmed in your reservation. Airport pick-ups include complimentary flight tracking and a grace period after the flight lands, stated with your pick-up instructions, to allow time for luggage collection and customs clearance.
Additional waiting charges
As each vehicle and chauffeur are reserved exclusively for your service, waiting beyond the complimentary allowance is charged at $120 per hour for Sedans, $150 per hour for SUVs, and $300 per hour for Stretch Limousines and Sprinters, plus applicable tax and gratuity. Time is billed in 30-minute increments. Extended delays may affect other scheduled trips.
What your invoice covers, and what can be charged after the trip
The amount on your invoice is the agreed price for the trip as described, including any additional services listed on it. Anything extra shown there was discussed and agreed with you before the invoice was issued — we do not add charges to an invoice you have not already accepted. The price is calculated on the details confirmed at booking rather than on actual travel time or distance, and the stops set out in your itinerary are covered by it.
Charges that can arise on the day
Some charges can only be known once the trip has taken place: a stop or route change added en route, waiting time beyond the complimentary allowance, tolls, parking and airport access fees, and any cleaning charge. These are billed after the trip to the card held on file for the reservation, and we provide a breakdown of each one. Nothing else is charged without your agreement.
How additional charges are applied
Additional charges are calculated after the trip against the terms set out here, and appear on a separate invoice with a breakdown. Chauffeurs do not quote, confirm, waive or negotiate charges during a trip and have no authority to vary them, so please do not ask them to — raise any query with our reservations team instead, quoting your invoice number. Accepting these terms confirms you have read and understood how these charges arise.
Trip modification, cancellation and goodwill policy
We understand that travel plans may change. As chauffeurs and premium vehicles are reserved exclusively in advance, the following terms apply to confirmed bookings.
Trip rescheduling (subject to availability and fare adjustment)
One complimentary date or time change is permitted when requested more than 48 hours prior to the scheduled pick-up. Any additional changes requested more than 48 hours in advance may incur a $50 modification fee. Rescheduling requests made within 48 hours of the scheduled pick-up may incur a $100 modification fee, subject to availability. Rescheduling requests made within 24 hours of the scheduled pick-up cannot be accommodated and will require a new booking. Airport pick-ups include complimentary inbound flight monitoring and schedule adjustments.
Cancellation policy
Cancellations made more than 3 days prior to the scheduled pick-up will be refunded, less a $75 processing fee per trip. Cancellations made between 3 days and 24 hours prior to the scheduled pick-up will incur a charge of 25 percent of the total trip value or $75, whichever is greater. Cancellations made between 24 hours and 12 hours prior will incur a charge of 50 percent of the total trip value or $75, whichever is greater. Cancellations made within 12 hours of the scheduled pick-up, or failure to arrive at the scheduled pick-up location (no-show), are non-refundable and charged at 100 percent of the total trip value. Cancellation timelines are based on the original booking date and time; rescheduling does not reset cancellation windows.
Goodwill considerations
Where a cancellation request is received more than 24 hours prior to the scheduled pick-up, we may, at our discretion, offer the option to retain the paid amount as a future travel credit, subject to internal review and trip specifics. For rescheduling requests made 24 to 48 hours in advance, we make reasonable efforts to accommodate changes where availability permits, and may offer flexibility beyond standard modification fees where operationally feasible. Goodwill considerations are assessed case by case and are not guaranteed. Airport pick-ups remain subject to airline-related delay protections through inbound flight monitoring.
Location changes and stops
All quotes are based on the original details provided. Any change to the pick-up location, stops, or drop-off will result in a recalculated fare and additional charges.
Travelling with pets
A cleaning fee plus tax applies when travelling with pets, to ensure vehicles remain allergen-free and clean for all clients. The amount is confirmed on your invoice.
Cleaning and damage
Where a vehicle requires cleaning beyond normal use, a cleaning charge starting at $150 plus tax applies, scaled to the level of cleaning required. Damage to the interior or exterior is charged at the amount of the official repair quotation obtained from the dealership, and a copy of that quotation is provided with the charge.
Your vehicle
Vehicles are assigned by class. We reserve the right to substitute a vehicle of the same or a higher class where necessary, and to decline or amend a booking where circumstances require it.
Your chauffeur and insurance
Canadian Limos arranges your journey with an independent chauffeur company selected from our vetted operator network. That operator is the licensed carrier for your trip and their commercial passenger insurance is the policy in force for it. We verify that every operator holds the licensing, operating authority and insurance required for the jurisdiction of travel before they carry our clients, and your chauffeur is vetted and licensed for the class of vehicle provided.
Hourly hire, special events & large groups
Longer notice periods apply — these replace the terms above
Waiting time
Non-airport pick-ups include a complimentary waiting period of 15 minutes after the scheduled pick-up time confirmed in your reservation. Airport pick-ups include complimentary flight tracking and a grace period after the flight lands, stated with your pick-up instructions, to allow time for luggage collection and customs clearance.
Additional waiting charges
As each vehicle and chauffeur are reserved exclusively for your service, waiting beyond the complimentary allowance is charged at $120 per hour for Sedans, $150 per hour for SUVs, and $300 per hour for Stretch Limousines and Sprinters, plus applicable tax and gratuity. Time is billed in 30-minute increments. Extended delays may affect other scheduled trips.
What your invoice covers, and what can be charged after the trip
The amount on your invoice is the agreed price for the trip as described, including any additional services listed on it. Anything extra shown there was discussed and agreed with you before the invoice was issued — we do not add charges to an invoice you have not already accepted. The price is calculated on the details confirmed at booking rather than on actual travel time or distance, and the stops set out in your itinerary are covered by it.
Charges that can arise on the day
Some charges can only be known once the trip has taken place: a stop or route change added en route, waiting time beyond the complimentary allowance, tolls, parking and airport access fees, and any cleaning charge. These are billed after the trip to the card held on file for the reservation, and we provide a breakdown of each one. Nothing else is charged without your agreement.
How additional charges are applied
Additional charges are calculated after the trip against the terms set out here, and appear on a separate invoice with a breakdown. Chauffeurs do not quote, confirm, waive or negotiate charges during a trip and have no authority to vary them, so please do not ask them to — raise any query with our reservations team instead, quoting your invoice number. Accepting these terms confirms you have read and understood how these charges arise.
Special events and large group bookings
Special events and large group bookings carry the change and cancellation terms stated below. These REPLACE our standard transfer policies in full. As chauffeurs and premium vehicles are reserved exclusively in advance, the following terms apply to confirmed bookings.
Cancellation policy
Cancellations made more than 14 days before the original scheduled pick-up date and time will not incur any charges. Cancellations made within 14 days of the original scheduled pick-up will incur a fee of 50 percent of the trip cost. Cancellations made within three days of the original scheduled pick-up, or in the event of a no-show, will incur the full trip charge. Cancellation policies apply to the original booking date and time; no modification clause may be used to waive them.
Date and time modifications
Changes to your trip must be made at least seven days before the scheduled pick-up date and time, so that we can adjust our scheduling and, if necessary, offer the reserved vehicle to other clients. Changes made within seven days of the pick-up incur a $500 fee per change, subject to fleet availability and the nature of the requested adjustments.
Refunds
Refunds, where due, are issued to the original payment method within 7 to 14 business days.
Location changes and stops
All quotes are based on the original details provided. Any change to the pick-up location, stops, or drop-off will result in a recalculated fare and additional charges.
Travelling with pets
A cleaning fee plus tax applies when travelling with pets, to ensure vehicles remain allergen-free and clean for all clients. The amount is confirmed on your invoice.
Cleaning and damage
Where a vehicle requires cleaning beyond normal use, a cleaning charge starting at $150 plus tax applies, scaled to the level of cleaning required. Damage to the interior or exterior is charged at the amount of the official repair quotation obtained from the dealership, and a copy of that quotation is provided with the charge.
Your vehicle
Vehicles are assigned by class. We reserve the right to substitute a vehicle of the same or a higher class where necessary, and to decline or amend a booking where circumstances require it.
Your chauffeur and insurance
Canadian Limos arranges your journey with an independent chauffeur company selected from our vetted operator network. That operator is the licensed carrier for your trip and their commercial passenger insurance is the policy in force for it. We verify that every operator holds the licensing, operating authority and insurance required for the jurisdiction of travel before they carry our clients, and your chauffeur is vetted and licensed for the class of vehicle provided.
Airport arrival grace periods
Every airport pick-up includes complimentary flight tracking — your chauffeur is dispatched against the flight’s actual landing time, not the time you booked. The grace period below runs from landing, for luggage and customs.
| Airport | Grace period after landing |
|---|---|
| Toronto Pearson (YYZ) | 1 hour |
| Toronto Billy Bishop (YTZ) | 1 hour |
| Ottawa (YOW) | 30 minutes (international) · 15 minutes (domestic) |
| Montréal-Trudeau (YUL) | 1 hour |
| Calgary (YYC) | 30 minutes (international) · 15 minutes (domestic) |
| Vancouver (YVR) | 1 hour |
Your invoice carries the arrival instructions for your specific airport — where to meet your chauffeur, and at which door or desk.
Version 2026-08-08. See also our Terms & Conditions and Privacy & Cookie Policy.