Start with coverage and consistency
A corporate provider should deliver the same standard everywhere your people travel, not just in one city. Ask where they operate directly, how they handle cities outside that footprint, and whether the vehicle class, service level, and billing are identical across locations. Consistency is what lets you set one policy for the whole company.
Safety, licensing, and insurance
This is the non-negotiable part of duty of care. Confirm the provider uses licensed, commercially insured vehicles and that chauffeurs are background-checked professionals, not gig drivers. Ask for proof of commercial insurance and licensing, and whether chauffeurs are NDA-capable for sensitive travel.
Billing and account management
The right partner replaces expense chaos with one relationship. Look for a true corporate account: consolidated monthly invoicing, per-trip detail, cost-centre tagging, and a dedicated account manager who knows your preferences. Confirm rates are fixed and all-in, with no surge and no post-trip fees.
Technology and visibility
Modern corporate transport should be trackable. Ask whether you get real-time trip visibility (chauffeur location, vehicle and contact details, status), flight tracking on airport runs, and easy booking by web, email, or phone. Visibility is what lets an assistant confirm a pickup happened without making a call.
Reliability and the airport test
Airports expose weak providers. Ask how they handle flight delays and terminal changes, where chauffeurs meet arriving travellers, and whether delay time is charged. A provider that tracks the flight, meets travellers at the sanctioned pre-arranged point, and holds the fixed rate through delays is one you can trust with an executive's arrival.
The questions to ask before you sign
- Which cities do you cover directly, and how do you handle the rest?
- Are vehicles commercially licensed and insured, and are chauffeurs background-checked?
- Is billing consolidated with cost-centre detail, and are rates fixed and all-in?
- Do we get real-time trip visibility and flight tracking?
- How do you handle delays, changes, and after-hours travel?
- Who is our point of contact when something goes wrong?
A provider that answers these clearly, in writing, is operating at corporate grade. One that can't is a rideshare with a suit.