After you land
Both Pearson terminals bring arrivals down to the Arrivals Level (Level 1), where you collect your bags and exit. If you're arriving from a US city, customs is cleared before you board in the US (preclearance), so you exit much like a domestic passenger. International arrivals clear Canadian customs first, then collect baggage.
For an international flight, plan on roughly one to three hours between the scheduled landing time and walking out of the customs hall — passport control and baggage take time. Domestic and US-preclearance arrivals are usually much quicker.
Where your chauffeur meets you
Pearson runs pre-arranged chauffeur pickups through a regulated, desk-based system — separate from the on-demand taxi and rideshare curbs. We register your pickup in the airport's pre-arranged system before you land.
When you're ready, head to the Pre-Arranged Services Desk on the Arrivals Level (signed at Door A in both Terminal 1 and Terminal 3). Give the desk your name and Canadian Limos, and your chauffeur is paged to meet you and take your luggage. A standard airport pickup fee may apply and is included in the rate we quote you.
Flight tracking and delays
We track your flight in real time, so a delay or an early arrival doesn't cost you anything — your chauffeur is timed to when you actually land. Pearson doesn't allow curbside waiting, so drivers wait at the airport's free cell-phone lot and move to the pickup point once you're through.
If your flight diverts or your terminal changes at the last minute, just let us know (or we'll see it on the tracker) — the terminals are linked landside by the free Terminal Link train, so we adjust without drama.
Booking your Pearson transfer
Every Pearson transfer is a fixed, all-in rate confirmed in writing before you travel — no surge pricing and no charge for delays. For frequent travel, a corporate account adds centralized monthly billing and priority booking.