Domestic, transborder, and international arrivals
YOW runs domestic, U.S., and international arrivals through one terminal, but each flow moves at a different pace. Domestic arrivals reach the baggage-claim area quickly, where a chauffeur meets you with a name sign. U.S. flights clear preclearance before boarding, so you exit much like a domestic passenger. International arrivals clear Canadian customs and collect baggage first, which adds time before you reach the arrivals hall.
Where your chauffeur meets you
For domestic arrivals, your chauffeur meets you with a name sign in the baggage-claim area. For international arrivals, the meeting point is just outside the Canadian Customs doors in the Arrivals hall. We confirm the exact meeting point in your booking details ahead of the trip so there's no searching after a long flight.
Government and diplomatic arrivals
Alongside corporate travel, YOW handles a steady flow of government officials, delegations, and diplomatic guests, work that calls for protocol awareness and discretion the standard airport transfer doesn't need. Chauffeurs supporting this kind of arrival are background-checked and NDA-capable, briefed on names, titles, and any protocol preferences in advance rather than working it out at the curb.
Flight tracking and delays
Every arrival is tracked in real time, so an early landing or a delay doesn't change your rate or leave a chauffeur guessing. The pickup is timed to when your flight actually lands, and the quoted fare holds regardless of how the schedule shifts.
Booking an Ottawa airport transfer
Every YOW transfer is a fixed, all-in rate confirmed in writing before you travel, coordinated through our vetted Ottawa-based chauffeur partners under a single point of contact across the National Capital Region, including Gatineau. For frequent travel, a corporate account adds centralized billing across every city in the network, including Ottawa.